Why Buy from Us
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1. Free Shipping - All orders over $75 are shipped free anywhere in the continental US.
2. No Sales Tax! - You pay NO sales tax anywhere is the USA. That is like getting an extra 4% - 9% discount compared to driving to your local store.
3. Repeat Customer Discount - When you order from Freebears.com you will receive a coupon code good for a discount on your next purchase.
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Specialty Departments
Baby Gifts
Stuffed Bears
Stuffed Animals
Customer Service
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| Free standard shipping on all orders over $75 |
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Home : : Why Buy from Us |
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| Why Buy from Us |
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• Free Shipping - At Freebears.com, all orders over $75 are shipped free anywhere in the continental US.
• No Sales Tax! - You pay NO sales tax anywhere is the USA. Depending where you live you can save big by ordering from us compared to your local retailer. That is like getting an extra 4% - 9% discount.
• Repeat Customer Discount - When you order from Freebears.com you will receive a coupon code good for a discount on your next purchase. The coupon code is included in your order confirmation.
• Better Business - Bureau We are proud members of the Better Business Bureau and we participate in the BBBOnLine Reliability Program. Click the BBB emblem for information about our record.
• Privacy - We respect your privacy. We do not sell our customer information to any other company.
• Secure Transactions - We utilize Secure Sockets Layer (SSL) encryption protocol. SSL protects all customer information during exchanges between your computer and our server by encrypting your information so it can only be decoded by our server. All credit card transactions are processed through our SSL secure server. You'll know the information is protected when the closed-lock symbol pops into view in the lower right- or left-hand corner of your screen while you are checking out. You can also verify secure pages by checking the address or URL listed on the location bar. An "s" after the "http" at the beginning of the address, tells you know that you're browsing in a secure environment. If you are still uncomfortable shopping online for whatever reason, please call us toll-free 1-866-340-BEAR (2327). We also accept orders via fax or mail so you can pay by check or money order if you prefer.
• More on Security - We utilize McAfee to test the security of our site. Freebears.com is tested and certified daily to pass the McAfee Security Scan. To help address concerns about hacker access to confidential data, the "live" McAfee mark appears only when a web site meets the McAfee standard. You can click on the McAfee logo anytime to check our security status.
• Credit Card Security - In addition to processing all credit card transactions on a secure server, you are also protected by your Credit Card issuer. According to major credit card rules, you would normally pay nothing if your card number was stolen and used without your permission. Additionally, if you are still worried about credit card security, you may pay by check or money order.
• No Hassle Money-Back Guarantee - All purchases are backed by our unconditional satisfaction guarantee. No questions asked. If you are not completely satisfied with your purchase, simply return it, along with a copy of the invoice for a full product refund. Purchaser is responsible for shipping costs unless otherwise pre-approved by a Freebears.com customer service representative. Please make all returns within 30 days. If your product arrives damaged or defective, we will replace it or refund your purchase price, including all shipping charges. Please note we will inspect all returns to verify the product delivered was damaged or defective. Custom work (e.g. embroidery or screen printing) orders are not returnable. Some special orders are subject to a restocking fee of 15%. Special orders typically include large orders that have been discounted or require special handling. You will be notified if your order would be subject to a restocking fee prior to shipment of your order.
• Fast Service - Our goal is to ship out all customer orders that are in stock within one business day. In fact, most in stock orders placed before 11:00 AM PT are shipped out on the same business day.
• Responsible and Accessible - Your satisfaction is our #1 concern. Our customer service department answers emails within 24 hours or the next business day. Our goal is to answer all customer emails within the same business day. If you have any questions or comments, please send them to sales@freebears.com. We care about our customers and make ourselves easily accessible. Our toll-free number is 1-866-340-BEAR (2327). Our local office number is 503-649-5041. Your comments and suggestions are important to us, so don’t be shy. Let us know what you are thinking so we can help improve our site and your shopping experience. If we do something good let us know that as well so we can reward our hard working employees.
• Our customer service representatives are some of the most knowledgeable in the business - We believe strongly that a human interface is a key ingredient to every good business transaction. We don't use automated return systems or computer-generated messages. The benefit to you is that anytime you do call during office hours, you will always encounter a friendly, knowledgeable consultant who is eager to provide you assistance.
• Quality Products - We have done the leg work and shopping around to ensure that the stuffed animals we carry are all top quality. Our stuffed animals come from only the best manufacturers in the world.
• Volume Discounts - We offer substantial discounts when you buy in volume. We have excellent relationships with our suppliers and can often obtain additional discounts from them in addition to the discounts we can offer. Contact us with your organizations needs and let us go to work for you.
• Reputable - We have been in business for over 7 years and have gained tremendous experience serving thousands of customers, earning loyal customers and word of mouth sales. We have learned that the only way to be successful in this, or any business, is to make the customer #1. We believe we have accomplished this goal, but we are always interested in comments from our customers that will help us improve.
• Order Tracking - We send you an e-mail receipt when you order letting you know it was placed successfully. We then send a shipping confirmation e-mail letting you know when it shipped. If there is a problem with the order, like a credit card decline or backorder, we always e-mail you within 24 hours. Never again will you be left wondering! You can track your package on our Order Tracker page.
• Credit Cards & Paypal Electronic Transfer Accepted - For your convenience and protection, we proudly accept Visa, MasterCard®, American Express, Discover, and PayPal. Send us an email if you want to pay using PayPal and we will send you and invoice with payment instructions.
• Shipping Options - We ship your package using the method you select. You may select either USPS Priority Mail Service, or one of the offered FedEx services. If you prefer another method, let us know. Also, some jumbo items are shipped directly from the manufacturer using UPS. Free shipping for orders over $75 are generally shipped by USPS Priority Mail Service or FedEx Ground.
• Easy Ordering - Just click order on the product you want, choose your shipping options, fill out your address and payment info and you are done. We will do the rest.
• Free Products with qualifying purchases - Order over $50 in qualifying items and we will send a free stuffed animal to you or donate it to a local charity.
• Convenience - Imagine, not having to call during the store's open hours or having to drive to a store only to find them out of stock or too busy to give you information. You can place your order 24 hours a day, 7 days a week, using a shopping cart with secure checkout, then just sit back and wait for your package to arrive. You can always call us if you have any questions, too.
• Selection - We hope you will buy from us because you like the products we carry. We have over 1,200 items in stock and ready to ship. We continue to add items weekly. If there is a product you need and we don't carry, we will try to find it for you.
• Our Focus - Since our only business outlet is the web, we are focused solely on that, and not distracted by running a retail outlet or catalog business. This means we are constantly updating and improving the site. It also means that we are focused sharply on answering emails and shipping quickly to service internet shoppers. We constantly have customers tell us that they come to use because they can't get help at their local store. And we know that if we had customers walking in, we would be distracted from servicing our internet customers.
In summary, we hope you enjoy your visit to our site and that we have the perfect stuffed animal or teddy bear for your needs. |
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