FREEBEARS.com is a family-owned business located in Beaverton, Oregon. Established in 1999, FREEBEARS.com has strived to set a high standard for providing the best products and the best service to our customers. This standard has allowed us to grow rapidly over our short existence. We strongly believe this success is based on our commitment to our customers.
Why should I buy from freebears.com?
Fast and Friendly Service - We view the Internet not as a wall to hide behind but as a medium for fast and convenient shopping. Answering questions in an expedient fashion is our first step to achieving 100% customer satisfaction. Our goal is to answer e-mail messages during normal working hours within four hours. During all other times, we strive to answer all e-mails within 24 hours. We offer a toll-free telephone number (866-340-2327) for you to call us anytime. If we do not answer the phone during normal business hours it is because we are helping another customer. Leave a message and we will call you back. We enjoy helping our customers select just the right huggable teddy bear or stuffed animal for a loved one or themselves.
Selection, Selection, and Selection - Warehouses have replaced storefronts on the Internet. This has allowed for larger inventories and greater selection for you the customer. While some shoppers may find themselves settling for meager selections, FREEBEARS.com customers can enjoy a rich selection of over 500 quality plush toys. Not many brick and mortar stores can offer this kind of selection.
Quick Delivery of Your Purchase - Through our efficiency and use of current technology, FREEBEARS.com has been able to provide exceptionally quick delivery of your orders. We carry our entire stock of quality teddy bears and stuffed animals in inventory. If you see an item on our website, it is available for immediate purchase and delivery. Of course, with so many items, we have had a few occasions where an item sells out and someone else places an order before we can update the website. If this happens, we will immediately contact you with an estimated delivery date and an apology. Most of our orders are shipped on the same day of purchase; few Internet companies can make this statement.
Competitive Pricing - We strive to offer the best possible prices for our customers. You might occasionally find one of our animals for a cheaper price on another website, but we believe our customer service and commitment to excellence will make up for any small difference in price you might occasionally find.
Security - We utilize the latest technology to insure that when you order online with Freebears.com, your personal information remains private. In addition to guaranteeing the safety of your transaction, our Secure Server processes your order faster and more accurately than by any other means, allowing us to deliver your order without delay. We do not store credit card information on our computers.
Ease of Ordering - You can order on-line from the comfort of your own home or office anytime of the day or night. No need to hassle shopping mall crowds and traffic.
Fast Order Confirmation - When you have completed your order, you will almost immediately receive an email confirmation showing the items you ordered and the amount you paid. If you need to make a correction to your order, just reply to the email with the correct information. Of course, if the order has already been shipped, you will need to contact us for help.
Easy Order Tracking - If you want to track your shipment, let us know and we will send you your USPS or UPS tracking number. That will allow you to track the travels of your shipment from the time it leaves our warehouse.
Delivery to your door - Your teddy bear or stuffed animal is delivered right to your door or to your designated gift recipient so, not only can you shop from the comfort of home, you can have us take care of making sure your gift gets to its destination on time. If you want, we will even gift wrap your package.
Our Guarantee - Our no hassle guarantee assures you that if you have any problems, or simply change your mind, you will receive a fast, friendly refund. See Our Guarantee for details.
More About Us
Freebears.com was selected as one of 23 companies across the company as the winners of a contest called "Real People, Real Success". As one of the winners we will be featured on advertising posters in post offices throughout the country during 2003.